Trisoft Graphics Customer Satisfaction Survey

In the spirit of continuous improvement Trisoft Graphics is conducting a “ Customer Satisfaction Survey” The scope of this survey is to receive feedback from you our valued customer in order to ensure we are providing the best of class customer care service and solutions. By completing this survey you will help direct our efforts and resources to improve our internal processes and procedures that will ultimately bring focus and attention to areas that will better serve you. Your input will be held in strict confidence and will only be used as a tool for continuous improvement.

On behalf of all the team members at Trisoft Graphics, we want to thank you for your participation and continued patronage. We understand that your time is valuable, therefore once we have received your completed survey we will send you a Starbucks gift card as a small token of appreciation.

    Your Name (required)

    Your Email (required)

    LegendIMG_v2

    1) How would you rate the professional manner and attitude of the customer care representatives you are currently working with?

    12345

    2) How would you rank the performance of your sales representative?

    12345

    3) Are emails, phone calls and other needs being answered and returned in a timely manner?

    12345

    4) Are you receiving quotes in a timely manner?

    12345

    5) Are all questions being addressed in a orderly fashion?

    12345

    6) How would you rate the technical aptitude of our customer care representatives?

    12345

    7) How would rate the art approval process?

    12345

    8) Is art approval being received in a timely manner?

    12345

    9) Are deadlines and deliveries meeting your expectations?

    12345

    10) Are plates and proofs being received in an adequate and orderly condition?

    12345

    11) How would you rank Trisoft's proof/plate quality?

    12345

    12) Do the plates perform as expected?

    12345

    13) Is Trisoft Graphics' pricing competitive relative to the quality of products and services?

    12345

    14) How do we stack up to your other pre-media suppliers?

    12345

    15)What is the primary reason or reasons you do business with Trisoft Graphics? Please list:

    16)How can Trisoft Graphics better serve you and make an immediate impact on your business needs? Please list: